Shipping & Returns

Shipping Policy

Credit card or open account orders placed by 2 p.m. Eastern Time will be shipped the next business day.

UPS (No PO Boxes):

Ground: Shipments are sent UPS ground. Rates are carrier-calculated, based on distance and weight. Delivery time ranges from 1-5 days in the Continental U.S.

3 Day: Guaranteed 3-day delivery after shipment date. Note: During certain priority dates (including days before and after holidays), UPS only picks up for Express services (2 Day or Next Day.) We recommend upgrading to Express services during priority dates.

2 Day: 2-Day shipments are sent via UPS guaranteed 2-day service. You will receive your order within 2 business days following shipment date. Rates are based on weight and destination.

Next Day: Next Day orders are sent standard UPS Next Day, at the carrier-calculated rate. You will receive your order within 1 business day following shipment date. Saturday deliveries are an extra charge and must be specifically requested in the Special Instructions. Next Day Air Saver is guaranteed by end of day on the designated date.

Return Policy

Returns can be mailed to us in original condition within 6 days of receipt. (We cannot accept beads that are no longer on strings) Enclose original invoice or reference your order number. Shipping charges are not refundable. We will not accept returns mailed after 6 days of receipt. Returns cannot be accepted if there are any changes in the number or expiration date of the credit card the order was originally charged on. Damaged or missing product claims must be made within 48 hours of receipt.Email: [email protected].

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